"VISA" is the magic word..

I’ve been working on the $500 Free Gas Card offer, that I learned about at Money Saving Methods.

I was so happy to read that Carrie had so quickly received her gift cards, today, because yesterday afternoon, I had the pleasure of dealing with a customer service center in the Philippines.

I learned quite a few things that I wanted to share with you.

Let me start at the beginning…


One of the offers that I chose to try was for a CD to learn about grants. I have a Freshman in college, now.. so I was thinking “maybe??”

After I signed up for the offer, and paid my $1.99, I never received any kind of confirmation email. I logged the offer on my Excel spreadsheet, including the phone number. I read all terms and conditions of every offer, too.

So, well after my 7 day trial period, I received this useless CD. I spent too much time, over a three day period, trying to figure out if I was the problem with the CD.

I finally decided to call customer service. I knew I needed to cancel, anyway, or I’d be charged. I also knew that I probably had already been charged.

When I got on the phone with “Gem,” I was informed that there is a website that is the membership part of the offer. I set up a password, with her, still unsure of what she was even talking about… I was at my laptop, and I punched in the website and the password, that I had just chosen, and logged into some website, that I’d rather not mention.

You see, I did already pay my monthly fee of $39.95 and I was being informed that I could play on this website (my own words), now, until October 8th, before I would be charged again.

About this time, my wheels started to get real squeaky. I was clearly not happy and I probably had started to raise my voice.

I am very internet savvy. I read every document that I worked with on August 30th. I KNOW I read every page of every website more than once, too. I KNOW that Thunderbird didn’t lose my email from these people, either.

I also KNEW that “Gem” was reading me a script. *sigh*

I clearly told her that I did not want this subscription, anymore, and I was not thrilled to just now be finding out about some website. I told her that I would contact my attorney if there were any more charges to my credit card.

This information and my temper did not seem to phase poor “Gem,” in the least bit.

I did not want to be sugar-coated anymore and yet she never seemed to run out of additional pages of script to try to feed to me.

I finally said the magic words. I had no idea that magic words existed, at the time.

I said, “I’m going to call Visa now.”

The whole charade came to an immediate halt and I was asked to hold, while I listened to her type on a keyboard. Within 30 seconds, or so, I was given a full refund of my $39.95.

I really thought that was amazing.. until I was further informed that my membership had automatically enrolled me in two other programs, that I also knew nothing about.

The first was called “Express Business Funding” and it had its own website! Unfortunately, I had already exceeded my 14 day trial period, though, and my credit card had been billed $7.95.

About this time, the phone magically disconnected.

I called the toll-free number back, as if I wasn’t on a cell phone and wasn’t already paying my anytime/daytime minutes to be dealing with this crap, in the first place.

This time, I talked to “Alvin.” I asked him where he was located. I wasn’t surprised, in the least bit. He asked me for my zip code, as “Gem” had also started the conversation with.. and then, he asked me which offer I was calling about.

I started laughing. I really felt bad for the poor guy. I told him I was angry and that I had been disconnected from “Gem.” He gave the song and dance of “she’s on another line” and really, I just kept laughing. Its how I dealt with it.

I know. Not exactly the professional side of Heidi, eh?

I basically caught “Alvin” up to speed and asked him about the offers that I was automatically enrolled..

He immediately refunded the $7.95 and gave me confirmation numbers for both refunds.

The second offer was “Network Agenda Online Organizer” and the trial period, of 21 days had not been exceeded, yet, so I had not been charged by them.

Good thing because I don’t know a dang thing about them, either.

“Alvin” sent me to a website, that he spelled out to me, on the phone, and told me that the full disclaimer to their program was spelled out, there. The site was not the site that I had originally signed up at, and I had never seen this particular advertisement before..

I have since read the full terms and conditions on that site, however, and no where does it mention these other enrolled automatic memberships, either.

Right now, my account is supposedly frozen with this company. There are supposedly no more charges that are going to haunt my credit card. I don’t quite remember his terminology, other than “frozen” and my memberships should all be canceled.

VISA, is the magic word. Anyone need a CD for target practice?

One Response to "VISA" is the magic word..
  1. Carrie @ Moneysavingmethods.com
    September 18, 2008 | 10:52 pm

    Too funny! Visa is the magic word! Or Mastercard, or Discover, etc, etc. I totally agree. I just love the safety of credit cards.

    After years of doing online offers, I have only run into one other company that I ACTUALLY had to call my credit card on…and that was EMusic….UGH!

    But, believe me, after doing this for awhile as a money maker you learn all the tricks, and the WONDERFUL world of not having to pay credit card charges you did not agree to pay.

    And, I also learned to copy/paste quickly all terms and conditions for each offer I do. SOO worth it! Takes seconds, and then I can quote it back if I ever run into problems…which is not very often.

    Glad it all got worked out!

    And, when you get your $500….that one phone call will be well worth it. Sorry that had to happen to you!

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"VISA" is the magic word..

I’ve been working on the $500 Free Gas Card offer, that I learned about at Money Saving Methods.

I was so happy to read that Carrie had so quickly received her gift cards, today, because yesterday afternoon, I had the pleasure of dealing with a customer service center in the Philippines.

I learned quite a few things that I wanted to share with you.

Let me start at the beginning…


One of the offers that I chose to try was for a CD to learn about grants. I have a Freshman in college, now.. so I was thinking “maybe??”

After I signed up for the offer, and paid my $1.99, I never received any kind of confirmation email. I logged the offer on my Excel spreadsheet, including the phone number. I read all terms and conditions of every offer, too.

So, well after my 7 day trial period, I received this useless CD. I spent too much time, over a three day period, trying to figure out if I was the problem with the CD.

I finally decided to call customer service. I knew I needed to cancel, anyway, or I’d be charged. I also knew that I probably had already been charged.

When I got on the phone with “Gem,” I was informed that there is a website that is the membership part of the offer. I set up a password, with her, still unsure of what she was even talking about… I was at my laptop, and I punched in the website and the password, that I had just chosen, and logged into some website, that I’d rather not mention.

You see, I did already pay my monthly fee of $39.95 and I was being informed that I could play on this website (my own words), now, until October 8th, before I would be charged again.

About this time, my wheels started to get real squeaky. I was clearly not happy and I probably had started to raise my voice.

I am very internet savvy. I read every document that I worked with on August 30th. I KNOW I read every page of every website more than once, too. I KNOW that Thunderbird didn’t lose my email from these people, either.

I also KNEW that “Gem” was reading me a script. *sigh*

I clearly told her that I did not want this subscription, anymore, and I was not thrilled to just now be finding out about some website. I told her that I would contact my attorney if there were any more charges to my credit card.

This information and my temper did not seem to phase poor “Gem,” in the least bit.

I did not want to be sugar-coated anymore and yet she never seemed to run out of additional pages of script to try to feed to me.

I finally said the magic words. I had no idea that magic words existed, at the time.

I said, “I’m going to call Visa now.”

The whole charade came to an immediate halt and I was asked to hold, while I listened to her type on a keyboard. Within 30 seconds, or so, I was given a full refund of my $39.95.

I really thought that was amazing.. until I was further informed that my membership had automatically enrolled me in two other programs, that I also knew nothing about.

The first was called “Express Business Funding” and it had its own website! Unfortunately, I had already exceeded my 14 day trial period, though, and my credit card had been billed $7.95.

About this time, the phone magically disconnected.

I called the toll-free number back, as if I wasn’t on a cell phone and wasn’t already paying my anytime/daytime minutes to be dealing with this crap, in the first place.

This time, I talked to “Alvin.” I asked him where he was located. I wasn’t surprised, in the least bit. He asked me for my zip code, as “Gem” had also started the conversation with.. and then, he asked me which offer I was calling about.

I started laughing. I really felt bad for the poor guy. I told him I was angry and that I had been disconnected from “Gem.” He gave the song and dance of “she’s on another line” and really, I just kept laughing. Its how I dealt with it.

I know. Not exactly the professional side of Heidi, eh?

I basically caught “Alvin” up to speed and asked him about the offers that I was automatically enrolled..

He immediately refunded the $7.95 and gave me confirmation numbers for both refunds.

The second offer was “Network Agenda Online Organizer” and the trial period, of 21 days had not been exceeded, yet, so I had not been charged by them.

Good thing because I don’t know a dang thing about them, either.

“Alvin” sent me to a website, that he spelled out to me, on the phone, and told me that the full disclaimer to their program was spelled out, there. The site was not the site that I had originally signed up at, and I had never seen this particular advertisement before..

I have since read the full terms and conditions on that site, however, and no where does it mention these other enrolled automatic memberships, either.

Right now, my account is supposedly frozen with this company. There are supposedly no more charges that are going to haunt my credit card. I don’t quite remember his terminology, other than “frozen” and my memberships should all be canceled.

VISA, is the magic word. Anyone need a CD for target practice?

One Response to "VISA" is the magic word..
  1. Carrie @ Moneysavingmethods.com
    September 18, 2008 | 10:52 pm

    Too funny! Visa is the magic word! Or Mastercard, or Discover, etc, etc. I totally agree. I just love the safety of credit cards.

    After years of doing online offers, I have only run into one other company that I ACTUALLY had to call my credit card on…and that was EMusic….UGH!

    But, believe me, after doing this for awhile as a money maker you learn all the tricks, and the WONDERFUL world of not having to pay credit card charges you did not agree to pay.

    And, I also learned to copy/paste quickly all terms and conditions for each offer I do. SOO worth it! Takes seconds, and then I can quote it back if I ever run into problems…which is not very often.

    Glad it all got worked out!

    And, when you get your $500….that one phone call will be well worth it. Sorry that had to happen to you!

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