When in doubt, dial 6-1-1.. I saved $21.62 before tax..

For over two years, I used my mobile phone more for media (email, camera, sms, mms) than for talking.

I was just not a big phone talker.

Since last March, however, I’ve been hiding safely behind roll-over minutes, with AT&T.

I laughed when the the original rollover minute commercials, on tv, said, “they don’t expire,” because they sure do.. It didn’t take too long for AT&T to find the error, in the commercial, and make the commercial mom sing a different tune, though.

I must not have been the only one who noticed.

The rollover minutes are set-up in a way that doesn’t exactly benefit you, when you end up needing them. Or rather when you end up needing them all in one month.

Every month, my bill would tell me that I had so many rollover minutes, and x amount of them were going to expire by the next monthly billing cycle.

To my horror, two months ago, I was faced with the realities of what happens when you have some set to expire, and you are using up the rest that you have accumulated. One small overlap and you could owe a lot.

I completely forgot that I was out of minutes, when about a week before my monthly cycle ended, I gave my son permission to call a friend.

I wasn’t sure how much time had elapsed before I realized the expensive reality.

I immediately called 6-1-1, to find out how much this over site was going to cost me. I was fully aware that I still had another week of daytime calls, to figure out, too.

The AT&T rep was over helpful, after I freaked out at the idea of .46 cents/min in over charges. She asked me how much time I thought I had gone over.. and really, I was clueless. The call seemed longer than the time the phone was telling me.

I really just didn’t know.

She offered me 60 additional minutes of roll-over, which she said would not show until the last day of the billing cycle.

I thanked her for her generosity and sat on my phone for the next week, waiting for the bill to come, so I could see just how much this mistake was going to hurt.

Luckily, I only used 47 of those 60 minutes.

It only took about ten more days, however, until I was back in the hot seat, of stress, with my mobile phone.

I was out of anytime minutes, again.

I had switched to early nights, the last time I called 6-1-1, because I really felt that most of my calls were happening, then, between 5-9pm.

Now I was at the opposite end of a billing cycle, and really out of anytime minutes. I knew why. I knew it was not a normal thing. I also knew, though, that this phone is my “home” phone, too, on most days.

I had been searching for another calling plan. I had been searching internet deals. I had been checking out the competition..

One of the reasons that I opted for early nights, the previous month, is because it would be pro-rated and go into immediate effect.. and changing my plan minutes would wait for the next billing cycle.

One of the major reason that I love AT&T is because I can make all these changes without renewing my contract, that expired over 7 months ago.

When I first moved to South Carolina, I had to keep my Florida phone number, for over a year. V* basically told me that I couldn’t change my phone number without signing a new contract. It would push me out another year on a “new every two” replacement phone, too. And did I mention how much I hated my phone, at that point?

I’ve had my current phone, originally on contract with Cingular, for almost three years now. I will cry when it finally hits the grave. I have never still liked any phone this long.

But, where was I??

Oh yes.. I called 6-1-1, with no real hope of saving my current contract.

My fearless rep, however, knew exactly how to fix my problem. She upgraded me to the higher minute monthly plan and back-dated me to my last monthly cycle date.

I instantly doubled my minutes, for only $20 more per month.

I felt like I could breathe again.

I didn’t have to switch to a company that would punish me for any changes. I didn’t have to sign any new contracts. And I only had to make a phone call to relieve all the stress.

6-1-1 is my friend.

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When in doubt, dial 6-1-1.. I saved $21.62 before tax..

For over two years, I used my mobile phone more for media (email, camera, sms, mms) than for talking.

I was just not a big phone talker.

Since last March, however, I’ve been hiding safely behind roll-over minutes, with AT&T.

I laughed when the the original rollover minute commercials, on tv, said, “they don’t expire,” because they sure do.. It didn’t take too long for AT&T to find the error, in the commercial, and make the commercial mom sing a different tune, though.

I must not have been the only one who noticed.

The rollover minutes are set-up in a way that doesn’t exactly benefit you, when you end up needing them. Or rather when you end up needing them all in one month.

Every month, my bill would tell me that I had so many rollover minutes, and x amount of them were going to expire by the next monthly billing cycle.

To my horror, two months ago, I was faced with the realities of what happens when you have some set to expire, and you are using up the rest that you have accumulated. One small overlap and you could owe a lot.

I completely forgot that I was out of minutes, when about a week before my monthly cycle ended, I gave my son permission to call a friend.

I wasn’t sure how much time had elapsed before I realized the expensive reality.

I immediately called 6-1-1, to find out how much this over site was going to cost me. I was fully aware that I still had another week of daytime calls, to figure out, too.

The AT&T rep was over helpful, after I freaked out at the idea of .46 cents/min in over charges. She asked me how much time I thought I had gone over.. and really, I was clueless. The call seemed longer than the time the phone was telling me.

I really just didn’t know.

She offered me 60 additional minutes of roll-over, which she said would not show until the last day of the billing cycle.

I thanked her for her generosity and sat on my phone for the next week, waiting for the bill to come, so I could see just how much this mistake was going to hurt.

Luckily, I only used 47 of those 60 minutes.

It only took about ten more days, however, until I was back in the hot seat, of stress, with my mobile phone.

I was out of anytime minutes, again.

I had switched to early nights, the last time I called 6-1-1, because I really felt that most of my calls were happening, then, between 5-9pm.

Now I was at the opposite end of a billing cycle, and really out of anytime minutes. I knew why. I knew it was not a normal thing. I also knew, though, that this phone is my “home” phone, too, on most days.

I had been searching for another calling plan. I had been searching internet deals. I had been checking out the competition..

One of the reasons that I opted for early nights, the previous month, is because it would be pro-rated and go into immediate effect.. and changing my plan minutes would wait for the next billing cycle.

One of the major reason that I love AT&T is because I can make all these changes without renewing my contract, that expired over 7 months ago.

When I first moved to South Carolina, I had to keep my Florida phone number, for over a year. V* basically told me that I couldn’t change my phone number without signing a new contract. It would push me out another year on a “new every two” replacement phone, too. And did I mention how much I hated my phone, at that point?

I’ve had my current phone, originally on contract with Cingular, for almost three years now. I will cry when it finally hits the grave. I have never still liked any phone this long.

But, where was I??

Oh yes.. I called 6-1-1, with no real hope of saving my current contract.

My fearless rep, however, knew exactly how to fix my problem. She upgraded me to the higher minute monthly plan and back-dated me to my last monthly cycle date.

I instantly doubled my minutes, for only $20 more per month.

I felt like I could breathe again.

I didn’t have to switch to a company that would punish me for any changes. I didn’t have to sign any new contracts. And I only had to make a phone call to relieve all the stress.

6-1-1 is my friend.

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